True to its vision and mission, Caritas Hellas focuses in social work and invests greatly in promoting social inclusion of all those in need, regardless of origin or faith. Different programs service different geographical areas and target groups, aiming at promoting psychosocial well-being, social independency and the enrichment of the daily lives of beneficiaries.
During the last three years, Caritas Hellas has focused on strengthening its key component of psycho-social support services, building upon its experiences and lessons learned from previous programs. Individual support services have been reorganized and the internal and external referral system updated and further systematized. Currently one to one case management, individual and group information sessions are conducted. In 2017, legal counselling has also been introduced. Services include: one to one counselling, group information sessions on asylum issues, as well as support and advising on every day issues (e. g house rental processes, taxation number etc.). Very recently, financial counselling has also been launched (advising on household budgeting, tax declarations and other). Social Services are provided in all Caritas Hellas Social Spots and in some Refugee Accommodation Sites.
Social Spot at Tarella, Athens
With the support of Caritas Switzerland, Caritas Hellas operates a Social Spot in the center of Athens, open to all those in need and focusing to adult and children refugees and migrants who are residing in the urban area. A neoclassical building with a very big yard -ideal for outdoor activities-, was renovated and decorated with vivid colors and equipped properly to host the services provided. Since the beginning of its operation in 2016, hundreds of beneficiaries have visited the Social Spot and accessed the Social Services to get information and referrals to cover basic needs, advice and guidance on their legal rights. Since 2017, a well-equipped space with PCs and Skype connection operates for the asylum seekers giving them access to contact the Asylum Service. Other provided services include psychological counselling, a Child Friendly Space (CFS), Greek language classes and Intercultural activities to both adults and children. Currently, families are also helped to enrol their children to pre-school or primary school classes. Since September 2017, daily tutoring support is also offered. September was also the launching time of the Job Counselling Service which is described in the relevant section.
Social Spot at Rene Pyo, Athens
In July 2017, to further strengthen its Neos Kosmos “neighbourhood”, Caritas Hellas opened officially the doors to a new Social Spot operating in the context of Metavasis Program “Participation, Empowerment and Social Inclusion of Refugees and Migrants in Greece” funded by the German Ministry of Foreign Affairs and Caritas Germany. The Spot is located near the metro station and its two-ground floor buildings are easily accessible by people with physical disabilities. One area operates as a Social Support Centre and the other as a Community Centre. Services in the Social Service Centre are focused in adult population and include Greek and English language courses, social support, job counselling, legal counselling, financial counselling and skype access. At the Community Centre, adults but also families can relax and socialize, play board games, enjoy hot beverages, watch movies and sports, access the library, as well as use the available computers and sewing machines. In addition, the Community Centre offers a wide range of organized activities for men and women, that take place in a warm and welcoming environment (handcrafts, photography seminars, theatre group, movie projections etc). A big yard surrounds the space, where numerous cultural outdoor activities are hosted during the summer months. In total, more than 6.000 people have visited the Social Spot in Neos Kosmos, Athens since July 2017.
Social Spot at Polytechneiou, Thessaloniki
The Social Spot in Thessaloniki, also supported by the Metavasis Program, started its operation in July 2017. It is located in the city centre, easily reachable from all parts of the city and its outskirts. The Social Spot in Thessaloniki functions as both a Social Services Provider and a Community Centre. It offers a cosy environment where people can speak with Caritas staff and volunteers, they can exchange ideas and information, they can develop bonds and relationships and spend their free time in a nice and relaxing atmosphere. A plethora of social, educational and cultural activities constitute the daily life of the Social Spot: Women’s and men’s activities, group cultural meetings, thematic group sessions and one-off events take place on a weekly basis. In addition, job counselling, social support services, Greek lessons, access to skype and computer sessions are offered daily. In 2017, 536 people have visited the Social Spot in Thessaloniki, used the provided services and participated in regular and occasional activities. Social Work in the Official Refugee Accommodation Sites
Social Work in the Official Refugee Accommodation Sites
In the context of its Emergency Response Plan and recognising the gap in provision of activities for male refugees, Caritas Hellas was one of the first organisations to operate a “Men’ Space” (community centre targeting male population) inside the official refugee accommodation sites. The first one has been established in Kara Tepe, Lesvos and has been characterized as a best practice by Caritas Internationalis. Soon after, other camps in Northern Greece followed (Vassilika, Derveni). Parallelly and targeting this time the women refugees, Women’ Safe Spaces have also started their operation, first in Kara Tepe and soon after at Vassilika and Derveni.
With more than 1.500 visitors and 10.000 recorded visits in 2017, Caritas Hellas expanded its activities within its men and women spaces in Lesvos to include educational activities (Greek and English language classes), informational sessions, focus group discussions and recreational activities such as knitting, sewing, arts and crafts, film projections, games, excursions etc.
In parallel, a Psychosocial Support Centre in Kara Tepe has been supporting the growing number of refugees who continue to experience extreme traumatic experiences.
In 2017 Caritas Hellas expanded and duplicated most of the above social, recreational and educational activities in the sites of Serres and Skaramangas.
Facilitation of Access to Healthcare
In 2017, observing a persistent gap in the timely provision of interpreting services in the hospitals, Caritas Hellas has implemented an innovative approach by creating a cultural mediators’ shift system in centrally located public hospitals on duty in coordination with the social services and management of the hospitals and with referrals from the Caritas Social Spots and other NGOs. In this pilot phase, Caritas Hellas operates in 6 hospitals, Alexandra, Paidon Agia Sophia, Evangelismos, Evangelismos Polyclinic, Gennimatas and Dafni. It also covers the Ippokrateio Hospital in Thessaloniki.
The service started out in May 2017 in Chios where given the different context, Caritas Hellas operates a transport, cultural mediation and escort service from VIAL Reception and Identification Center to the Chios General Hospital.
The service has showed impressive quantitative and qualitative results for the beneficiaries and strengthened the trust between involved stakeholders. This is reflected also in the fact that three more hospitals have contacted Caritas Hellas and requested officially to be included.
In February 2018, CH conducted an extensive Satisfaction Survey based in 78 beneficiaries’ questionnaires and 43 stakeholders’ questionnaires. According to the results, the Service lives up to its “best practice” aspiration. The vast majority of suggestions for improvement from both the beneficiaries and the stakeholders are related to the Pilot’s scale up to cover afternoon shifts and weekends, other hospitals, or other working languages. Most of the testimonials of stakeholders are strongly in favour of the continuation of the Service and stress its necessity.